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Shipping To:

United States

Free Shipping Offers:

• Free Standard Shipping on orders over $150

Order Verification

Once your order is placed, you will receive a confirmation email with the details. This email confirms that the order has been authorized and verified. Once the payment is verified, orders cannot be cancelled or modified during the processing stage. However, we will always do our best to accommodate any changes if requested in a timely manner.

Order Processing

It typically takes 3-7 business days to process your order. Please note that holidays and weekends are not included in the processing time. Orders containing pre-ordered items may take longer to process. For more detailed information, please refer to our Preorder Page. If your items are prepared within 24 hours, we will aim to ship them out the same day.

Shipping

Once your order is processed, it will be shipped out and should reach the destination within 8 to 30 business days depending on the shipping method. Upon shipment, you will receive an email notification with the tracking number to follow your package’s journey.

Please note: Total Delivery Time = Processing Time + Shipping Time

Tracking Your Order

To track your order, please click on the "Track Order" link included in your shipping notification email.

Shipping Delays

Shipping time is an estimate and begins from the date of shipment, not the order date. There may be unexpected delays due to factors such as invalid address, customs clearance, or unforeseen weather conditions. Delivery can take longer than expected—especially for international orders. We offer compensation if the package does not arrive within the timeframe mentioned in the shipping policy.

If you have not received your order within the stated time, please submit a support ticket within 6 months of shipment. Our customer service team will respond within 24 hours to resolve your issue. Note: We cannot accept late requests beyond 6 months.

Need Help?

If you have any questions about your order or shipping, please don't hesitate to reach out to our customer service team at Agdgroupllc@gmail.com.