Refund and Returns Policy
Last Updated: July 4, 2026
Thank you for shopping with Dayf. We want you to feel confident when shopping with us. This Return & Refund Policy explains how returns, refunds, exchanges, damaged items, incorrect items, and order issues are handled when you purchase from dayf.us.
By placing an order on our website, you agree to the terms described in this policy.
Return Eligibility
We accept returns for eligible items that meet the conditions listed below.
To qualify for a return, the item must be:
- Unused, unworn, unwashed, and in its original condition
- Returned with original packaging, tags, labels, and accessories where applicable
- Free from stains, odors, makeup marks, perfume, pet hair, damage, or signs of wear
- Returned within the allowed return period
- Purchased directly from dayf.us
Items that do not meet these conditions may not be accepted for return.
Return Window
Eligible items may be returned within 14 days of delivery.
The return period starts from the date your order is marked as delivered. If more than 14 days have passed since delivery, we may not be able to accept your return request.
To start a return, please contact us at:
Please include your order number, the item you want to return, and the reason for the return.
Non-Returnable Items
For hygiene, safety, and product condition reasons, certain items may not be eligible for return.
Non-returnable items may include:
- Items marked as final sale
- Gift cards
- Intimate apparel or personal-use items
- Worn, washed, damaged, altered, or used items
- Items without original tags, labels, or packaging
- Items with makeup marks, stains, odors, perfume, deodorant, or pet hair
- Accessories that are not in original condition
- Items returned after the allowed return period
Dayf reserves the right to refuse returns that do not meet our return conditions.
How to Start a Return
To request a return, please email us at:
In your email, please include:
- Your full name
- Order number
- Email address used at checkout
- Item name
- Reason for return
- Photos, if the item is damaged, defective, or incorrect
Our support team will review your request and provide return instructions if your item is eligible.
Please do not send items back without contacting us first. Returns sent without approval may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our error.
Original shipping charges are non-refundable unless required by applicable law or unless the return is due to an error on our part.
We recommend using a trackable shipping method when returning items. Dayf is not responsible for return packages that are lost, delayed, or delivered to the wrong address by the shipping carrier.
Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected.
If approved, your refund will be processed to the original payment method used at checkout.
Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank, card issuer, or payment provider.
Partial Refunds
In some cases, only a partial refund may be granted.
Partial refunds may apply if:
- The item is returned with missing packaging, tags, or accessories
- The item shows minor signs of handling or condition issues
- The return does not fully meet our original return requirements
- Shipping costs or handling fees are non-refundable
Dayf reserves the right to determine refund eligibility after inspection.
Exchanges
Exchanges may be available for eligible items depending on product availability.
If you need a different size, color, or style, please contact us at:
If the requested replacement item is available, we will guide you through the exchange process. If the item is not available, we may offer a refund or store credit where applicable.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:
Please include:
- Your order number
- A clear description of the issue
- Photos of the item
- Photos of the packaging, if available
We will review the issue and help with the next steps. Depending on the situation, we may offer a replacement, refund, store credit, or another suitable solution.
Wrong Size or Color Ordered
If you ordered the wrong size, color, or style, you may request a return or exchange if the item meets our return eligibility requirements.
Customers are responsible for checking product details, size information, color options, and shipping details before placing an order.
Please note that product colors may appear slightly different due to screen settings, lighting, photography, or display differences.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible at:
We will do our best to help if your order has not been processed or shipped yet. Once an order has been processed, packed, or shipped, cancellation may no longer be possible.
Missing or Lost Packages
If your package is marked as delivered but you have not received it, please first check around your delivery location, mailbox, reception area, building office, neighbors, or any safe delivery spot.
You may also contact the shipping carrier for more details.
If you still need help, contact us at:
Dayf is not responsible for packages lost due to incorrect shipping addresses, failed delivery attempts, carrier delays, or packages marked as delivered by the shipping carrier. However, we will do our best to guide you with the next steps.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you entered the wrong address, contact us immediately at:
If the order has not been processed or shipped, we may be able to update the address. Once an order has shipped, address changes may not be possible.
Dayf is not responsible for lost or delayed orders caused by incorrect or incomplete address details provided by the customer.
Final Sale Items
Items marked as Final Sale cannot be returned, refunded, or exchanged unless they arrive damaged, defective, or incorrect.
Final sale terms will be shown where applicable.
Refund Method
Approved refunds are issued to the original payment method used for the order.
We are not able to refund to a different card, account, or payment method unless required by the payment provider or applicable law.
Contact Us
If you have questions about returns, refunds, exchanges, damaged items, or order issues, please contact us:
Dayf
Website: dayf.us
Email: info@dayf.us
Support: 24/7 Online Support
Response Time: Usually within 24–48 hours
